Certified Protection Professional (CPP) Practice Exam

In a serious claim investigation with doubt regarding the loss or claim, what type of investigation should be employed?

1. Documentary review

2. Surveillance

3. Personal contact

4. Online investigation

The correct answer is: Personal contact

In a serious claim investigation where there is doubt regarding the loss or claim, employing personal contact for investigation is critical. This method allows for direct interaction with individuals who may possess valuable information about the claim. Personal contact can include interviews with the claimant, witnesses, or other relevant parties, facilitating a comprehensive understanding of the circumstances surrounding the claim. This approach encourages open dialogue and the opportunity to clarify any inconsistencies or uncertainties directly. By engaging with people involved, investigators can observe non-verbal cues, build rapport, and potentially uncover insights that other methodologies might overlook. Information gathered from personal contact is often more nuanced and context-rich, enabling a deeper evaluation of the legitimacy of the claim. While methods such as surveillance, documentary review, and online investigation each have their own strengths, they do not provide the same level of interactive feedback that personal contact does. Surveillance may offer insights into behavior but lacks direct communication. Documentary review can yield factual data but may not address subjective aspects and may not clarify ambiguous situations. Online investigations might surface useful information, but they cannot replace the need for personalized inquiry and confirmation from individuals connected to the case. This highlights the importance and effectiveness of personal contact in complex claim investigations.